FAQ

Free Samples

We include a small packet of random samples + Japanese flake stickers* in every order! Sometimes, they are for products we are introducing in the store and some are just for fun. Why stickers? The real question is - why not?! *In the case we run out of stickers, extra samples will be included.

General Shipping Information

Most orders are shipped via USPS Priority. Sometimes it takes a few days for scans to update in the system. Please wait at least 7 days and if you are still having issues, please contact us at info@mochibeaute.com for assistance.

We do not take responsibility for lost, missing or stolen package, or duties and fees mandated by customs.

U.S. Shipping

We have 1-3 day shipping with tracking information starting at $6.75. We do offer free domestic shipping with purchases of $50 and up. Thank you for understanding! [*in the case of free shipping promo, we will offer First Class shipping and Priority].

Canada Shipping

Free shipping to Canada are available for all orders over $100 via First Class shipping (not trackable). Flat rate shipping is $15. If you are interested in Priority Shipping (trackable), please email us before you place your order. Do not forget to please leave your phone number for shipping contact.

Other International Shipping

We are currently offering international shipping for everything sold in the store. We offer flat rate shipping for $30 for international customers. Do not forget to please leave your phone number for shipping contact.

Returns & Exchanges

If an item you receive is damaged please let us know immediately and we can initiate a return. Returns must be initiated within 10 days of receiving your item and item will be exchanged for a new one. In the case that an item you need to replace is unavailable, a similar item or value will be sent instead.

Refunds

At this time, we will not be accepting refunds.

Social Media

We love using social media, and if you do too, join the Mochi Beauté party and tag your photos with #mochibeaute and #mochimask. From time to time, we will run contests to get you some free swag. We also like sharing your photos of your Mochi Beauté goodies. 

Photos

All photos that are taken by Mochi Beauté are copyright protected. Please do not use or take any of the images on our website without permission.

Additional Questions/Concerns

Do you have a question that isn't addressed in this list? Or do you have a suggestion or maybe you just want to chat about skincare + makeup? Go ahead and contact us or send us a note at: info@mochibeaute.com